SHIPPING & RETURNS

SHIPPING POLICY

Shipping methods

We ship with Post.nl.

The shipping costs for standard shipping in The Netherlands is 7,25 euro's.
The shipping costs for elsewhere then The Netherlands are 13,50 euro's.
The Shipping costs will be displayed during checkout in the right valuta.

Shipping time for The Netherlands

We ship the wigs, because its handmade in 7 days
A custom made request will be send in 7 - 14 days

Shipping time for outside The Netherlands

We ship the wigs in 7 days
A custom made request will be send in 7 - 14 days

Correct data

Please always check if the right adres and data is correct! Have you made a mistake? Please contact us as soon as possible!

The buyer is always responsible for the correct supply of data at the time of purchase. We are not responsible if the shipment goes wrong as a result of a mistake made by the buyer. We are also not responsible for (partial) loss of the order.

If you haven't received your order in 14 days after the shipment date, you are obliged to contact us within the 14 days.

We can be reached at:

Mail us: info@citypalace.shop

Call us: +31684327785

Visit us: 1e Middellandstraat 38A Rotterdam
Comapny: City Palace Beauty & Hair

Chamber of commerce number/Kvk: 71464735

Packaging

We take a lot of care for our packages. It will always be sealed and labeled.
We request not to open the packaging and breaking the seal if you want to return the wig.

RETURNS & EXCHANGE POLICY

Exchange policy

If your order had been damaged or not in good state we can exchange the product if we receive it in 14 days, except for the wigs. We take our wishes from clients very serious and we do everything we can to make the client wishes come true.

Refund & returns

You have 14 days to send your order back.

Because of hygiene we only make a refund and take an order back if the package is unopend en the seal is not broken. You have the right to get a refund after we received your order with no damage. If the packaging is opened and the seal is broken we will not take the order back and wil not give a refund. The condition of your order needs to be as perfect as you received it. Thank you.

Read the full policy for more details.